eBook: Download When Teams Collide International Successfully ePub (MOBI, PDF) + Audio Version

  • File Size: 4370 KB
  • Print Length: 321 pages
  • Publisher: Nicholas Brealey International (April 26, 2012)
  • Publication Date: April 26, 2012
  • Language: English

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At a time when criticism runs high about "essentialist" approaches to understanding culture and ethnicities, Richard Lewis has been unflagging in insisting upon exploring the cultural tendencies. He addresses the thinking and behaviors that are likely to constitute our identification and steer our conduct and our reactions to each other when working together with others different from ourselves. Those who know his previous work have probably been most struck by his capacity to make the various processes of communication, management and cooperation visible in the form of simple diagrams that are a relief from the educational blah-blah and the judgmental jargon that often surrounds them. Lewis's picture language often comes as a great relief to those looking to concisely, pithily frame a cultural discourse in a handout or a PowerPoint slide.
Lewis forces us all to ask the question of how much simplification is useful and how much is prone to feed our eternal tendency to simplistic stereotyping. Firstly, like most decent professionals in the intercultural field, Lewis is absolutely clear about the point that it is cultural discourse, cultural behavioral tendencies that are being identified--that the menu is not the meal. What is painted broad brush is the background, not the detail of the work of genius each of us tries to paint from what we have been given and what we have learned. This background is real, and while there might be strong reasons to examine it carefully, case by case, one would have to be deliberately blind to not be able to identify the discourse, values and behavior that cluster in certain populations, groups, and are likely to show themselves in everyday cooperation.
Critics of essentialism are right in pointing out the dangers of oversimplification and the tendency to reinforce awareness that are damaging and counterproductive. They are also right in looking at the socially constructed realities in which our discourses and identities are both shaped and imprisoned. This is urgent that we address these principalities and powers for an even more just future for ourselves and those who will live in this tiny but still somewhat blue planet. On the other hand, dismissing our best guesses at knowing each other is both counterproductive and certain to leave us without the resources and handles we need to create the more important changes we seek.
This means categorization, and those who know already the work of Richard Lewis are probably familiar with his tripartite model of cultural tendencies that posits three major categories: linear-active, multi-active, and reactive. In the first part of the book, Lewis originates and illustrates as well as provides examples of how these general classifications might act as a starting point for interpreting and responding to multiple others. The principal points of the book are illustrated with small case studies all through. The focus of Any time Teams Collide is how to apply cultural insight to team performance.
The second part requires a look at how teams are formed and organized and the problems of their priorities in completing the task or tasks, which is their raison d'ĂȘtre. A good deal of the book looks at language, a particularly important topic at a moment when English or, "Globish" as some say, serves as a lingua franca, but not an exclusive one, in international business.
Typically the third chapter addresses leadership styles in the international team. Here there are multiple images diagramming social leadership style tendencies. Typically the core structure of some of them is easily identifiable from Lewis's previous work, but generally broadened here to reveal a wider array of influences leading to how the supervisor of a specific culture is likely to experience his or her priorities and use his or her time when it comes to leadership style and behavior. Interesting, and perhaps controversial, is Lewis's courage in accepting and discussing the religious dimension of leadership and cooperation that may be clearly involved or provide the ambience for managerial and team behavior. This has long been the "elephant in the room" that rarely gets noticed from the perspective of how it contributes to pondering, interpersonal behavior and decision-making. There is an interesting set of illustrations of the priorities and actions that shape the work and communication hub supervisors from different cultures on a day-to-day basis.
Chapter 5 details the profiles of team members from the viewpoint of assisting the supervisor or leader to guide diversity and assure performance. It is also here that Lewis speaks of the strength of culture that underlies the interpretations of the individuals impacted by it. Lewis provides more than twenty national profiles of individual managers agent of their cultures--the greatest single portion of the book, illustrating how cultural pondering and priorities are transported out in everyday team management by managers of diverse backgrounds.
The sixth chapter results to the use of language by discussing "Speech Styles And Meeting Methods, " and briefly reviews a variety of communication patterns, opening the way for a more comprehensive discussion of "Communicating in English" in Chapter 7 where we get a look at numerous types of "coded speech, even including a small chart of critical correct and politically incorrect terminology. PC is perhaps a new form of US indirection in speech, but a number of the examples are hard to read without laughing out there loud. The rest of the chapter addresses the value of various habits of listening according to their slice size on curry charts, a number of these charts are extrapolated from Lewis's earlier work, When Cultures Collide.
Chapter 8 is a short disquisition on the use of laughter in multicultural teams. I think it can be summed upward in the perception that every culture has the own humor that can be expressed and applied in different ways and situations. However, humor remains a minefield in intercultural communication, and while Anglos, Brits and Americans may love wit and storytelling respectively, it requires a lot of imagination and inventiveness to explore, understand, and use humor in a manner that it is constructive in multicultural team.
A 9th chapter on decision-making is both about the ways in which decisions are taken in different cultures and, how they're likely to be received, and this is of course thoroughly linked with the subject of Chapter 10, "Behaving Ethically. " This, in my opinion, is far too short a part for a subject that is far too complicated. This uses as a situation study the 2002 World Cup, perhaps topical in the sense that controversy is raging right now about the unethical, exploitative actions of several of the organization vendors to the forthcoming London Olympics, which were can be the most individual and eco-friendly event in a history of the online games.
Chapter eleven is a critical one. "Trust in the team" is both an sociable matter and a issue of the characteristics that we identify in ourselves and others that can make or break trust, or simply erode it or even keep it from happening. All varieties of different elements can be pointed to in the construction and destruction of trust. We are little used to taking significantly small things that drive big decisions. Is it out of destination to state that "Germans... Want to trust individuals who are clean, tidy, and wear new clothes? " The thing is that many of these little things are quite impactful at an unconscious level, and we need to bring them to the conscious level to decide whether to do something on them or dismiss them. Lewis writes often in a very direct style that will delight some and offend others. Typically the best way to put it is the fact he is the type of person who is willing to call a "spade", "a bloody shovel. " In identifying what exactly is real and what is right, it is not just our unconscious processes that are involved, but our conscious understanding of, and may I say, commitment to culturally established processes of thought and what we have determined to be our definition of fact.
When Teams Collide is meant to be a practical and readable book, and it is. Although it discusses cultural behavior worldwide, it is inevitably representative of our Western take on ourselves and others, and, perhaps, one of our main challenges in this whole multicultural business is not to take ourselves too seriously, a behavior which Lewis's style the good news is supports, reminding us in a manner that we have an awful great deal to learn. Perhaps the appendix, "Cultural Spectacles" coping with the lenses we look through when we eyes at each other is a most fitting conclusion. Summing it up is the expression, "In an international team, nobody can be regular, " as seen through the eye of others. Despite the individualism that insists that every person is unique and the challenges of understanding how real and how heavy hybridity may be, despite the rising incidence of third culture kids, total cosmopolitanism is a considerable ways off, and perhaps neither a reachable nor desirable goal. Paradoxically, we often pose ourselves as such simply to avoid the pain of being recognized with something that someone else does not like about us all or about the fogeys or places we originated from. While there are some woman examples, gender influences in cultural constructions is mostly absent from the book., Communications consultant Richard Deb. Lewis builds on his international experience to cope with a big stumbling block for global companies: the inability of people on multinational teams to cooperate. Members' conscious or unconscious cultural assumptions guide to the danger of unintentionally offending (or being offended by) other members. Lewis warns of the hazards of stereotyping various nationalities, and then he takes that risk often, though he bases his descriptions of cultural amour on extended research into cooperation on multinational clubs. He states understanding frontrunners can overcome team members' widely differing organizational, linguistic and ethical perspectives. Your current reaction will count on whether you see his information as illuminating or stereotyping. Lewis does provide practical steps for resolving social conflicts in 11 crucial areas. Each chapter ends with case studies and includes well-intended but hard-to-interpret graphics. Fortunately, getAbstract discovers the written text appears on its own., While Richard D. Lewis provides some good advice about dealing with other ethnicities, one must read this book with caution. He crosses the line and provides some appalling information as serious, to be heeded advice. Especially regarding what he calls "politically correct" preferred expressions, as well as some ill-chosen illustrations on p. 225. Anybody used many of these "politically correct" phrases in the You. S., s/he will be looked upon very negatively or as very attacking. This leads me to be suspect about more of his advice.

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